Client Relationship Manger

Freshers with excellent communication skills can apply.

Overview:

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Resolve client queries and issues in a timely and effective manner
• Negotiate contracts and close agreements to maximize profits
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed
• Identify and develop new business with existing clients
• Create and maintain comprehensive project plans
• Work closely with cross-functional teams to ensure client satisfaction
• Stay informed about industry trends and best practices
• Conduct business reviews to ensure clients are satisfied with their products and services
• Keep records of client transactions

Required Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels
• Delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Experience with CRM software and MS Office suite
• Ability to prioritize among competing tasks
• Strong understanding of company products or services and knowledge of enterprise software solutions
• Ability to work effectively in a team environment and build relationships across the organization
• Problem-solving and conflict resolution skills
• Flexibility to work in a fast-paced and dynamic work environment
• Managing large accounts or clients