Client Relationship Manager

Client Relationship Manager | Mexico (Remote) Location: Mexico (Fully Remote) Working Hours: U.S. East Coast (EST) Employment Type: Full-time Compensation: Competitive Salary based on experience About the Role Our client is a U.S.-based global technology integrator that helps businesses transform their IT infrastructure, covering cloud services, cybersecurity, AI-driven solutions, and modern data centers. They are seeking a Client Relationship Manager (Inside Sales Support) to join a fast-paced team focused on building strong relationships with clients, identifying new business opportunities, and driving revenue growth through strategic account planning and execution. Key Responsibilities: • Develop and maintain strong relationships with existing clients, ensuring high levels of satisfaction and loyalty. • Identify new business opportunities by analyzing client needs, market trends, and competitor activity. • Collaborate with cross-functional teams to develop and execute strategic account plans, resulting in revenue growth and increased market share. • Provide exceptional customer service, responding promptly to client inquiries and resolving issues efficiently. • Stay up-to-date on industry developments, emerging trends, and competitor activity to maintain a competitive edge. • Work closely with the sales team to ensure seamless handoffs and effective communication. • Maintain accurate records of client interactions, sales activities, and performance metrics. • Participate in regular training sessions to enhance product knowledge, sales skills, and industry expertise. • Meet or exceed monthly/quarterly targets for new business opportunities, revenue growth, and customer satisfaction. Requirements: • Bachelor's degree in Business Administration, Marketing, or a related field. • 3+ years of experience in client-facing roles, preferably in the technology industry. • Proven track record of building strong relationships with clients, driving revenue growth, and meeting sales targets. • Excellent communication, interpersonal, and problem-solving skills. • Ability to work independently and as part of a team. • Strong analytical and strategic thinking skills. • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Benefits: • Competitive salary based on experience. • Comprehensive benefits package, including medical, dental, and vision insurance. • 401(k) plan with company match. • Paid time off and holidays. • Professional development opportunities. • Flexible work arrangements, including remote work options.