NovaMind Technologies
5 days ago
Client Partner - Enterprise Delivery
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Company information
- Company
- NovaMind Technologies
- Location
- Remote Romania
- Posted
- 5 days ago
Job description
About the role
We are looking for an experienced Client Partner to lead strategic enterprise relationships and the successful delivery of our software solutions. You will connect client business priorities with implementation plans, coordinate multidisciplinary teams, and help customers achieve lasting value from their technology investments.
Your remit will span discovery and onboarding, complex implementations and integrations, enterprise rollout, and ongoing service delivery. As the principal client contact for your engagements, you will combine consultative relationship management with practical delivery leadership, ensuring that commitments are clear, risks are addressed early, and solutions work in the client’s operating environment.
You will work closely with Sales, Product, Engineering, Professional Services, Support, and Customer Success. This is a senior individual contributor role with leadership across teams and workstreams, combining strategic account stewardship with direct involvement in delivery.
Responsibilities- Own client relationships, align expectations, and lead project updates and service reviews with senior stakeholders.
- Lead enterprise implementations, including requirements gathering, workflow analysis, planning, testing, rollout, and operational handover.
- Maintain delivery governance: Lead project updates, steering meetings, and service reviews. Communicate progress, trade-offs, risks, and decisions clearly to technical and senior business audiences.
- Manage scope, timelines, risks, dependencies, and resource needs across multiple projects and workstreams.
- Coordinate software configuration, API integrations, SSO, and migrations with client IT and internal technical teams.
- Monitor service commitments, manage escalations, and lead recovery plans for challenged engagements.
- Plan user and administrator training, adoption activities, and post-launch support.
- Support proposals, statements of work, renewals, and expansion opportunities alongside Sales and account teams.
- Translate client feedback into product and process improvements, and mentor colleagues in delivery best practices.
- At least 10 years of total working experience, with a substantial background in technology, software configuration, onboarding, or IT services.
- At least 5 years in a similar role within client partnership, enterprise implementation, SaaS project management/configuration, or service delivery.
- Proven experience delivering complex enterprise software projects and managing strategic client relationships.
- Experience delivering AI-enabled software, enterprise pilots, or phased adoption programs.
- Strong skills in project governance, requirements analysis, risk management, stakeholder communication, and service recovery.
- Technical understanding of software configuration, APIs, integrations, to work effectively with engineering teams.
- Experience in customer training, adoption, and transition to ongoing service.
- Professional fluency in English and the ability to lead cross-functional, international teams through influence.
- Experience with multinational clients, life sciences, or information services.
- Exposure to AI-enabled software implementations and enterprise adoption programs.
- PMP, PRINCE2, ITIL, or equivalent qualifications; familiarity with Agile and hybrid delivery.
Flexible remote working, ownership of enterprise engagements, international collaboration, and support for professional development and certifications.
Required skills
- sales
- engineering
- planning
- support
- service delivery
- risk management
- process improvement
- testing
- professional development
- onboarding
- apis
- certifications
- itil
- cross-functional teams
- agile delivery
- prince2
- client relationships
- integrations
- technical understanding
- product
- proposals
- pmp
- sso
- customer success
- requirements gathering
- customer training
- software solutions
- multidisciplinary teams
- software configuration
- life sciences
- client contact
- requirements analysis
- engineering teams
- stakeholder communication
- english fluency
- renewals
- information services
- influence
- client partner
- adoption
- professional services
- product improvement
- service recovery
- international collaboration
- client feedback
- api integrations
- international teams
- user training
- migrations
- senior stakeholders
- discovery
- recovery plans
- statements of work
- decisions
- risks
- individual contributor
- technology investments
- client partnership
- project governance
- workflow analysis
- hybrid delivery
- enterprise software projects
- delivery governance
- delivery best practices
- delivery leadership
- strategic client relationships
- trade-offs
- scope management
- expansion opportunities
- working experience
- escalations management
- multinational clients
- operational handover
- resource needs
- implementation plans
- project updates
- adoption activities
- service reviews
- enterprise implementation
- complex implementations
- dependencies management
- progress communication
- post-launch support
- enterprise pilots
- service commitments
- technology background
- enterprise delivery
- saas configuration
- enterprise rollout
- administrator training
- flexible remote working
- steering meetings
- consultative relationship management
- account stewardship
- expectations alignment
- timelines management
- client it teams
- internal technical teams
- software configuration background
- onboarding background
- it services background
- saas project management
- service delivery role
- ai-enabled software
- phased adoption programs
- transition to ongoing service
- ai-enabled software implementations
- enterprise adoption programs
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