Client Onboarding & Implementation Manager

About BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We’re currently working with 3000 e-commerce brands globally across 50 countries and are fortunate to have raised $5.5M along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us. Check out more about us here - https://www.bitespeed.co/ and do read through our 200 odd 5-star reviews to get a sense of what we’re all about. We are looking for an experienced Client Onboarding & Implementation Manager who will be responsible for ensuring that our clients have the best possible experience with BiteSpeed. This role is critical in driving client satisfaction, retention, and ultimately revenue growth. As part of our growing team, you will be working closely with our Sales, Marketing, and Product teams to ensure seamless onboarding and implementation of our products. Key responsibilities include: • Onboard new clients by setting up their accounts, configuring their workflows, and providing training on our platform. • Collaborate with the Sales team to identify and prioritize client needs, and develop customized solutions to meet those needs. • Work closely with the Marketing team to develop marketing campaigns that drive engagement and conversion for our clients. • Develop and maintain relationships with key stakeholders at our clients’ organizations. • Identify and escalate any issues or concerns that may impact client satisfaction or retention. • Analyze data and metrics to identify trends, opportunities, and areas for improvement in our onboarding process. • Stay up-to-date with industry trends and best practices in the e-commerce space, and apply this knowledge to continuously improve our products and services. What we’re looking for: • 3+ years of experience in a similar role or related field (e.g., account management, customer success). • Strong understanding of the e-commerce landscape and the needs of online retailers. • Excellent communication, interpersonal, and problem-solving skills. • Ability to work independently and as part of a team. • Strong analytical and data-driven mindset. • Experience with CRM software (Salesforce.com) is a plus. What we offer: • Competitive salary and benefits package. • Opportunity to work with a fast-growing startup in the e-commerce space. • Collaborative and dynamic work environment. • Professional development opportunities. • Flexible working hours and remote work options.