Client Lead (TikTok Shop) - all genders

join the team

You know how to develop customers – building trust, communicating on a decision-making level, and letting partnerships grow over time? Then there's just one channel missing: TikTok Shop. We'll bring you up to speed.

TikTok Shop is changing social commerce as we speak – and we're right there from the start. As one of the leading TikTok Shop agencies in Germany (currently ranked #2), we've already been working with big names and actively building the field. If you read "Driving the future of Social Commerce by building and scaling high-performance TikTok Shop strategies" and think "Oh yes, I want to be part of the journey" – then you're exactly right.

the task

• Client Leadership & Growth:
  • You are the central point of contact for several customers – you strategically lead them, develop partnerships actively further, and always think two steps ahead.
  • You recognize growth potential before your customer sees it, communicate clearly on a decision-making level, and excite with results.
  • You get the maximum out of every customer relationship – not through pressure, but through genuine understanding for their business goals.
  • You bring proactive new ideas, opportunities, and platform developments into customer conversations – you don't wait until someone asks.
  • You identify upsell and cross-sell potential and develop it together with your customers, always looking at their goals, not the next deal.
  • You prepare quarterly and annual reviews that are not just a look back, but genuine strategic impulses for the next level.
  • You build long-term relationships on a decision-making level – so that your customer is not only satisfied, but actively recommends you.
  • You know your customers' KPIs by heart and know which lever is the decisive one.
• TikTok Shop Management:
  • You are responsible for the operational shop management of your customers: product listings, catalog maintenance, and continuous optimization of the shop structure.
  • You plan and steer pricing strategies and promotions – from action prices to voucher campaigns up to platform-side sale events.
  • You analyze shop performance based on relevant eCom KPIs (GMV, CR, CTR, ROAS) and lead concrete measures.
  • You have a sense for which products perform, why – and what you do if they don't.
• Projekt- & Account Management:
  • You manage all workflows of your customers and work closely with our TikTok Shop team (Franzi as lead, Emelie & Laurin in creator management).
  • You hold timelines, set clear priorities, and ensure that customers are picked up at every stage.
  • You establish scalable standards and processes – and implement them directly for your customers.
  • You have KPIs, reportings, and measures always in sight and present them sovereignly internally and externally.
• TikTok Shop Strategy:
  • You develop annual strategies with, steer towards goal achievement, and keep market changes in the TikTok Shop world always on your radar.
  • You learn quickly, bring new trends and features actively into your customer work, and become a true expert over time.

you

• Multiple years of experience in account management, client success or a comparable role with direct customer contact – ideally in an agency or eCom environment.
• No TikTok Shop experience necessary – but genuine curiosity about the topic and the willingness to take on responsibility quickly.
• Strength in customer leadership: You know how to build trust, manage expectations, and develop customers.
• Structured, self-responsible work style with a focus on the bigger picture.
• Communication talent at all levels – from operational coordination to presentation at the customer level.

what awaits you

• A challenging, dynamic, and demanding working environment in one of the leading and largest Meta & TikTok Performance Marketing agencies in the German-speaking region.
• Collaboration with exciting brands like Aylashes, More Nutrition, etc.
• Top-equipped TikTok Shop studio for your customers' live streams.
• Dynamic team with a strong hands-on mentality and self-initiated work.
• 450 sqm loft office, a relaxed working atmosphere, and the coolest team events.
• Technical equipment with the latest Apple products.
• 30 days of vacation.
• Mobility and sports: KVB JobTicket, Urban Sports Club membership, bikes, fitness studio.
• Feel Good: Warm lunch, healthy snack bar, free drinks & ADBAKER coffee, gaming corner.

your contact person

Lukas Hildebrandt
Business Operations Lead

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