Client Lead & Account Manager - all genders

join the team

As a Client Lead & Account Manager (all genders), you are the central point of contact for your clients and responsible for their growth. Your focus: scaling your clients and long-term partnerships.

You are always one step ahead. You quickly dive into TikTok Shop, know the different levers, and together with your project team, you bring your clients to the next level.

TikTok Shop is currently changing the entire social commerce landscape – and we are there from the beginning. As one of the leading TikTok Shop agencies in Germany, we build creator networks that not only produce content but drive real revenue. If you read "Driving the future of Social Commerce by building and scaling high-performance TikTok Shop strategies" and think "Oh yes, I want to be part of the journey" – then you are exactly right with us.

the task

• Client Leadership:
  • You lead two to four clients of our TikTok Shop Department, acting as their primary point of contact.
  • As Client Lead, you are responsible for your clients' growth.
  • You ensure everything runs smoothly with your clients: you coordinate your project team, consisting of Creator Managers and Shop Managers.
  • You develop client strategies and individual goals, which you transform into clear measures and roadmaps.
• Account Management:
  • You build trusting, long-term relationships with your clients and advise them strategically.
  • You identify potential for new measures and budget expansions and actively develop the account.
  • You adhere to timelines and ensure the client is involved and advised at all steps.
  • You conduct regular coordination meetings, reviews, and strategy discussions with your clients.
• Campaign Management:
  • You plan, set up, and evaluate various campaigns for your clients.
  • You translate viral hits on TikTok Shop into your campaigns.
• Project Management & Reporting:
  • You keep an eye on all to-dos for our TikTok Shop clients and implement them together with the TikTok Shop Team.
  • You create new standards and implement them for your clients.
  • You monitor the KPIs of your projects, create reports, and present them internally and externally, but most importantly, you derive actions from them.

you

• You have at least three years of experience in Client Leadership or Account Management: for example, you have managed and led your own clients as a Marketplace Manager, eCommerce Manager, or Account Manager.
• Ideally, you have worked in a fast-growing environment or a marketing agency and successfully scaled clients.
• No TikTok Shop background is necessary – but a genuine interest in the platform and how creator commerce works.
• Organizational talent: You stay on top of things, even when managing multiple creators, brands, and deadlines simultaneously.
• Strong communication skills – you can communicate professionally with creators on an equal footing as well as with clients, and you are convincing in strategy and reporting discussions.
• Data affinity: You enjoy working with numbers and use them to make better decisions.
• Hands-on mentality – you don't wait for instructions, you dive in.

what awaits you

• A demanding, dynamic, and challenging work environment in one of the leading and largest Meta & TikTok Performance Marketing Agencies in the German-speaking region.
• Collaboration with exciting brands like Aylashes, More Nutrition, and many more.
• Top-equipped TikTok Shop Studio for your clients' live streams.
• Dynamic team with a strong hands-on mentality and self-initiated work.
• 450 sqm loft office, a relaxed working atmosphere, and the coolest team events.
• Technical equipment with the latest Apple products.
• 30 days of vacation.
• Mobility and Sports: KVB JobTicket, Urban Sports Club membership, bikes, fitness studio.
• Feel Good: Hot lunch, healthy snack bar, free drinks & ADBAKER coffee, gaming corner.

your contact person

Lukas Hildebrandt
Business Operations Lead

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