Client Experience & Support Specialist

Support Prevention :

• Determine customer needs and provide appropriate solutions.
• Respond to customer inquiries by phone, email, and in-person, providing detailed product information and advice.
• Schedule and coordinate home consultations for potential customers.
• Maintain accurate records of interactions with customers and prospects in the CRM system.

After-Sales Support :

• Provide follow-up to ensure customer satisfaction with products and services.
• Handle and resolve any post-purchase issues or concerns, coordinating with relevant departments if necessary.
• Assist customers with product installation and answer questions on usage.
• Conduct customer satisfaction surveys to gather feedback and improve service quality.

Client Service :

• Offer exceptional client service by understanding and responding to customer needs promptly and effectively.
• Collaborate with the sales team to ensure a transparent customer experience.
• Stay informed about industry knowledge and trends to provide informed assistance to customers.