Client Care Coordinator (ABA Services) - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Client Care Coordinator for our US-based client providing ABA Therapy Services (Board Certified Behavior Analysts (BCBA's) / Registered Behavior Technicians (RBT's)) to support the delivery of Applied Behavior Analysis (ABA) services to children with Autism Spectrum Disorder (ASD). The ideal candidate will have a strong understanding of ABA principles and practices, as well as excellent communication and organizational skills. The role will involve coordinating with our client's team to ensure seamless delivery of services, managing schedules, and providing exceptional customer service to our client's families. This is a full-time remote position, with EST hours. The successful candidate will be a team player, with a strong work ethic and ability to work independently. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for supporting children with ASD, we encourage you to apply for this exciting opportunity. Key responsibilities include: • Coordinating with our client's team to ensure seamless delivery of ABA services • Managing schedules and ensuring timely communication with our client's families • Providing exceptional customer service to our client's families • Maintaining accurate records and reports • Collaborating with our client's team to identify and address any issues or concerns • Participating in regular team meetings and training sessions to stay up-to-date on best practices and industry developments. Requirements: • Bachelor's degree in a related field (e.g., Education, Psychology, Human Services) • 1-2 years of experience in a related field (e.g., ABA, Education, Human Services) • Strong understanding of ABA principles and practices • Excellent communication and organizational skills • Ability to work independently and as part of a team • Strong attention to detail and ability to maintain accurate records and reports • Ability to work in a fast-paced environment and prioritize tasks effectively • Familiarity with Microsoft Office and Google Suite • Ability to maintain confidentiality and handle sensitive information • Strong problem-solving and analytical skills • Ability to work in a remote environment and manage time effectively. Benefits: • Competitive salary • Comprehensive benefits package (medical, dental, vision, life insurance, etc.) • Opportunities for professional growth and development • Flexible work arrangements (remote work options) • Access to ongoing training and professional development opportunities • Collaborative and supportive work environment • Recognition and rewards for outstanding performance. If you are a motivated and detail-oriented individual with a passion for supporting children with ASD, we encourage you to apply for this exciting opportunity.