Claims Support Specialist

Our client, a growing leader in the property insurance services sector, is seeking a Claims Support Specialist to join their dynamic team in Calgary. This is an opportunity to join a purpose-driven team that thrives on compassion, adaptability, and operational excellence. If you're a problem-solver with a heart for service and a knack for coordination, negotiation, and communication, we want to hear from you. Responsibilities:

• Act as the primary point of contact for clients.
• Coordinate short- and long-term solutions based on insurance policy coverage and client needs.
• Maintain accurate records and communications in the CRM system.
• Negotiate extensions and manage agreements with suppliers.
• Resolve sensitive issues with clients and various stakeholders.
• Provide regular updates to all stakeholders throughout the process.
• Adapt to changes in schedules, availability, or client requirements.
• Collaborate with internal and operations teams to ensure service consistency.

Qualifications:

• Experience in customer service or support roles within insurance, hospitality, real estate, or related fields.
• Strong communication and conflict resolution skills.
• Proven ability to multitask and prioritize in a fast-paced setting.
• Comfortable with CRM systems and detailed data entry.
• Knowledge of tenancy laws and insurance practices is an asset.
• Post-secondary education in a relevant field is an asset (not required).
• Bilingualism (English/French) is considered an asset.
• Empathy, adaptability, and a proactive problem-solving mindset.

If the qualifications above speak to your experience and aspirations, apply now to submit your resume in confidence. We look forward to speaking with you!

Please visit our website for more opportunities at www.eqstaffingsolutions.com.

About Equation Staffing Solutions:

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.