Claims Officer with Slovenian & English

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position.

We are ONE of the 4 Global Service Delivery Centers that Allianz Partners has around the world and we deliver back office and front office assistance and claims management services for customers or Allianz entities based in: Germany, Austria, Switzerland, Ireland, Italy, Romania or for Global Contracts.

We CARE about us as a team the same We CARE about our customers;

We DARE to have fun the same we DARE to look for solutions or improvement; We CARE about nature, children, about the world the same we CARE about our own development.

KEY RESPONSABILITIES:

• Perform front office and back office activities (inbound and outbound calls);
• Claims Management (opening claims, analyzing information, follow up with all stakeholders for additional information-clarification up to task completion);
• Conduct examination and assessment of claims (online platform available for checking policy details);
• Communicate compensation decisions to clients;
• Payment Processing as per guidelines;
• Keep constant contact with HQ;
• Claims data maintenance in specific insurance IT Systems;
• Reporting activities, data controlling and reconciliations;
• Ensuring the other directives such as compliance, antitrust law, economics sanctions or anti-fraud

Key Requirements :

• Advanced Slovenian level -minimum C1
• Advanced English level -minimum B2 
• Experience in Service Industry - Insurance is a plus
• Excellent interpersonal and communications skills
• Customer centricity
• Attention to details
• Proven track record of working and achieving targets
• Ability to handle and analyze large amounts of information
• Proactive attitude, team spirit
• Good MS Office skills