Claims Coordinator

ABOUT THE COMPANY

Lotus People are excited to be working with a trusted leader in the life insurance sector, committed to delivering a seamless claims experience and upholding the highest standards of compliance and customer care. With a culture built on integrity, collaboration, and continuous improvement, employees are empowered to grow their skills and make a real impact. The company values professional development, teamwork, and innovation, making it a great place to build a long-term career in financial services.

ABOUT THE ROLE

As a Claims Coordinator, you’ll play a vital role in managing the administration of life insurance claims - including Death, TPD, Terminal Illness, and Income Protection. Working closely with Claims Assessors and stakeholders such as brokers, super funds, and clients, you’ll ensure claims are processed accurately, efficiently, and with care. Your work will directly support claimants at a critical time, while contributing to operational excellence and process improvement across the team.

This position is ideal for a detail-oriented professional looking to make an impact in the insurance industry!

DUTIES

• Review and interpret policy information to determine claim eligibility
• Record claim details accurately in internal systems
• Request medical reports and arrange appointments as required
• Liaise with clients and stakeholders to obtain outstanding documentation
• Process claim payments and ensure accuracy of calculations and correspondence
• Assess and pay Death & Funeral claims within delegated authority
• Collate documentation for file requests and complete administration duties
• Identify risks, compliance issues, and contribute to process improvements
• Support in-house funeral bordereaux and other direct claims

SKILLS & EXPERIENCE

• Experience in life insurance claims administration and processing payments
• Technical knowledge of policy application and claims handling
• Familiarity with the Life Insurance Code of Practice and AFSL obligations
• Strong organisation, attention to detail, and ability to prioritise effectively
• Clear written and verbal communication skills
• Analytical thinking, problem-solving ability, and a continuous improvement mindset
• Ability to work independently and collaboratively in a team environment

BENEFITS

• Hybrid working model: 3 days from home, 2 days in the office
• 35-hour work week!
• Incredibly supportive team and positive team culture
• Bonus opportunity
• Employee Assistance Program (EAP), ergonomic assessments, and weekly mindfulness sessions
• An extensive wellness and training calendar to ensure ongoing development

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted
candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.