CI001 Courier

Full Time Remote Lead

Job description

Involves providing courier services directly to customers on a daily basis including driving, customer service and completing any related administration or paperwork.

General Job Description

Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.
Operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures.
Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss-sorts.
Seeks additional business from current customers, attempts to gain new business (passes leads to sales department), and informs sales department of significant changes in customer use/competitorâ€™s actions.
Answers customer questions on FedEx feature of service and keeps customers informed about the company and its services.
Ensures that packages conform to FedEx features of service; that proper labeling in provided; and that all paperwork is complete, neat, and accurate.
Determines legality of packages including special requirements for dangerous goods and international shipments and separates packages by service type and destination in accordance with established procedures.
Scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment.
Ensures customers have adequate supply of FedEx materials for shipping.
Loads and unloads company vehicles.
Cleans and performs minor maintenance to company vehicles as necessary and maintains neat and clean personal appearance to uphold companyâ€™s public image.
Ensures the use of safety equipment and full compliance with FedEx safety policies, procedures, norms, rules, and practices.
May be required to perform other duties

Minimum Requirements

Minimum Education:

High School diploma
Basic English skills preferred

Minimum Experience

One (1) to two (2) years professional driving experience
Must possess appropriate license for vehicle assigned in accordance with specific country regulations (C1 and/or C2)
Good driving record
Must be 21 years old or older

Minimum Required Skills

Ability to lift 50 lbs. and to maneuver any single package weighing up to 150 lbs. with appropriate equipment or the weight limit required according to current local labor regulations.
Good verbal and writing communication skills, human relations, and team player
Must be able to successfully complete Reading, Map Reading, Sorting, and math sections of the Basic Skills Test
Customer orientated with good organizational skills
Problem Solving Skills
Accuracy & Attention to Detail
Planning & Organizing Skills
Team Working Skills
Must be able to work variable shifts, including weekend and holidays

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the worldâ€™s most admired and respected companies.

FedEx is consistently named among the Worldâ€™s most valuable and admired brands. Some of our recent awards include:

2020 Fortuneâ€™s World Most Admired Companies (14th)
2019 Fortuneâ€™s Best Places to Work (15th)
2019 Forbesâ€™s One of the â€œBest Employers for Diversityâ€
2020 FedEx LAC included in the GPTWâ€™s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

Required skills

customer service team player attention to detail accuracy organizational skills communication skills labeling driving license administration lifting vehicle maintenance high school diploma problem solving skills personal appearance customer orientation safety procedures paperwork customer inquiries english skills driving safety equipment safety practices planning skills organizing skills weekends dangerous goods safety norms safety rules safety policies holidays package delivery variable shifts human relations math skills package sorting driving record sales leads vehicle operation maneuvering courier services team working skills reading skills international shipments vehicle loading professional representation professional driving experience package pick-up governmental procedures corporate procedures package selection package inspection stop counts miss-sorts fedex services package destination scanning procedures equipment proficiency shipping materials vehicle unloading c1 license c2 license basic skills test map reading skills sorting skills

CI001 Courier

Job description

Required skills

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