Chief Customer Support Officer

We are looking for a Chief Customer Support Officer who will take on a key role in building and developing customer support processes. Responsibilities: Oversee customer relationships with both new and existing clients through CRM systems. Ensure CRM systems support an effective sales funnel. Develop and implement marketing strategies to attract new customers. Manage key CRM processes: registration, retention, activation, reactivation, deposits, and related strategies. Identify and propose new opportunities for growth and improvement. Collaborate with other departments to ensure customer-centric approach. Analyze and report on customer satisfaction metrics. Provide training and support to customer-facing teams. Develop and maintain relationships with key stakeholders. Ensure compliance with regulatory requirements. Manage budget and resources effectively. Foster a positive company culture that prioritizes customer satisfaction.