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Chief Customer Officer
Full Time
Job description
Chief Customer Officer (CCO)
Reports to: CEO
My client is a fast-growing enterprise SaaS business on a mission to transform how things are done. As they scale, they are looking for a Chief Customer Officer (CCO) to join the executive leadership team and champion the customer at every stage of their journey.
The opportunity The CCO is accountable for the end-to-end customer lifecycle, from onboarding and enablement through to retention, advocacy, and expansion. You will unify the customer experience across Sales, Product, Success, and Support while ensuring commercial outcomes align with customer success.
This role is focused on building systems that scale while delivering high touch value for strategic enterprise customers, laying the foundation for international expansion.
What you will be responsible for
Reports to: CEO
My client is a fast-growing enterprise SaaS business on a mission to transform how things are done. As they scale, they are looking for a Chief Customer Officer (CCO) to join the executive leadership team and champion the customer at every stage of their journey.
The opportunity The CCO is accountable for the end-to-end customer lifecycle, from onboarding and enablement through to retention, advocacy, and expansion. You will unify the customer experience across Sales, Product, Success, and Support while ensuring commercial outcomes align with customer success.
This role is focused on building systems that scale while delivering high touch value for strategic enterprise customers, laying the foundation for international expansion.
What you will be responsible for
- Designing and delivering customer journeys that accelerate adoption and deepen advocacy
- Leading onboarding, success, and support teams, creating playbooks and processes that balance scalability with a high touch approach
- Acting as executive sponsor for enterprise accounts, ensuring executive level alignment and engagement
- Partnering with Product and Marketing to ensure customer insights shape roadmap and positioning
- Driving expansion and upsell opportunities while safeguarding retention and satisfaction
- Recruiting and inspiring high performing teams
- Strong retention and advocacy across high value enterprise accounts
- Reduced time to value and improved onboarding outcomes
- Expansion pipeline growth and improved Net Revenue Retention (NRR)
- Scalable systems delivering efficiency across ANZ and future global markets
- Senior leadership experience in customer focused executive roles (CCO, COO, VP CS)
- A strong background in customer onboarding and support
- Proven ability to build and scale enterprise SaaS customer functions for high value accounts
- Success in fast growth environments, with readiness for international scale
- Exposure to highly regulated industries such as financial services would be hugely beneficial
- Strong commercial acumen and analytical mindset
- Outstanding leadership, collaboration, and communication skills
Required skills
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Company information
- Company
- Northborn
- Location
-
New Zealand, North Island, Auckland
New Zealand - Posted
- 11 months ago
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