Chef de Rang (m/f) German-speaking

Nestled high in the mountains in the heart of Switzerland, the Kempinski Palace Engelberg will soon be ready to welcome its first guests. With a unique blend of refreshing Swiss hospitality, warm five-star luxury service, and a wealth of activities, the Kempinski Palace Engelberg is a place where memories are awakened.

Employment Type: Full-time

MAIN RESPONSIBILITIES:

• Reporting line to the Restaurant Manager / Assistant Restaurant Manager / Restaurant Supervisor.

• Responsible for Demi-Chef de Rang, Commis de Rang, Apprentices, Interns Hostess

• Be a role model by arriving at work on time, appropriately dressed, and well-groomed (in accordance with the hotel's dress code and Kempinski Grooming Standards). Always value a neat appearance and demeanor.

• Always provide polite and professional service and ensure that all employees in the department follow this example.

• All tasks and duties are performed as necessary for the department.

• Be knowledgeable about all hotel services and products

• Have a comprehensive knowledge and understanding of all food and beverage offerings in the department.

• Be able to explain and understand upselling, as well as promote it for all products and offer alternatives.

• Monitor equipment and reduce material losses

• Ensure the workspace is clean and organized

• Polite and empathetic handling of guest requests. Report guest complaints and feedback to Assistant RST Manager / RST Manager, Outlet Operations Manager, ensure follow-up

• Use of existing communication tools, such as Samfex

• Operate the Micros System based on the required/learned knowledge of the department.

• Operate the Samfex System.

• Observe all rules established in the hotel regulations as well as strict adherence to fire safety regulations, hygiene, and safety standards.

• Maintain a harmonious working relationship with all employees in the department and the hotel

• Actively participate in all staff meetings, departmental training, and other hotel training.

• Undertake appropriate tasks and further duties as instructed by the Department Head.

• Respond to changes within the department as directed by hotel management

• Support in the defined inventories of hardware and other equipment.

• Perform appropriate tasks and duties as instructed.

• Always have a positive and motivated attitude towards work

• Lead the service and act as a role model.

• Ensure perfect service at the highest standard, as specified by the department and hotel.

• Have a full understanding of the restaurant concept and be a role model in terms of service, food, and beverages.

• Always have a positive and motivated attitude towards work and practice self-discipline. Can be deployed in all available shifts of the department.

• Completed vocational training in upscale hotel or restaurant management
• Professional experience in a similar position in upscale hospitality
• A clean and organized way of working
• Charming and well-groomed appearance
• Confident handling of international guests
• Good language skills in German and English, other languages are an advantage

• Live and work in the heart of the Swiss Alps
• Diverse opportunities for development
• Pleasant working atmosphere in a young and dynamic team
• International career prospects and development opportunities
• Outstanding employee benefits in all Kempinski Hotels, among others
• Rich food offerings in our staff restaurant
• Free Wi-Fi and parking spaces

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