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Project Manager – Implementation
Job description
Main Responsibilities
Responsible for managing technical implementations from start to finish for new and existing clients, from project launch to service activation. This role requires strong coordination between clients, sales engineering, procurement, LNP service, and development teams to ensure project delivery on time and within scope. The ideal candidate will combine a solid discipline in project management with technical expertise in VoIP, UCaaS, SIP, fax, and network environments.
Responsible for managing technical implementations from start to finish for new and existing clients, from project launch to service activation. This role requires strong coordination between clients, sales engineering, procurement, LNP service, and development teams to ensure project delivery on time and within scope. The ideal candidate will combine a solid discipline in project management with technical expertise in VoIP, UCaaS, SIP, fax, and network environments.
- Lead multiple client implementation projects simultaneously, ensuring timely delivery of milestones, deliverables, and quality standards.
- Serve as the primary point of contact for clients throughout the integration process.
- Coordinate with internal teams (Sales, Integration, LNP, Technical Support, Network Operations, and Development) to ensure proper configuration and validation of all technical components.
- Conduct project launch meetings to review requirements, call flows, network preparation, and portability details.
- Serve as a backup for the LNP manager, including coordination, testing, and final activation to ensure smooth transitions.
- Manage project documentation, including intake forms, configuration details, and change control.
- Track and communicate project progress, risks, and dependencies to internal stakeholders and clients.
- Identify opportunities to optimize and improve processes, tools, and customer experience related to integration.
- Use Zendesk and internal tools for task tracking, reporting, and visibility of statuses.
- Support ongoing transformation initiatives aimed at improving project visibility and efficiency within teams.
- 3-5 years of experience in technical project management, implementation, or client integration in telecommunications, UCaaS, or managed services domains.
- Solid understanding and experience in VoIP troubleshooting, SIP trunking, fax, network topology, and LNP processes.
- Demonstrated ability to manage multiple projects simultaneously and deliver results within tight deadlines.
- Excellent organizational, documentation, and communication (verbal and written) skills.
- Mastery of Zendesk, MS Excel, and project tracking tools.
- A customer-centric mindset with the ability to translate technical language into terms understandable for users.
- PMP, CAPM, or Agile/Scrum certification.
- Experience in LNP, engagement with operators, and portability platforms.
- Knowledge of APIs, integrations, and SIP troubleshooting.
- Experience in a SaaS or dynamic, interfunctional environment.
- Bilingualism (French and English).
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Company information
- Company
- Cloudli Communications
- Location
-
Canada, Québec, Montréal, Westmount
Canada - Posted
- 9 months ago
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