Chat Support

Full Time Remote Entry Level

Job description

We are looking for an experienced Chat Support Specialist to join our software company full-time.

You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.

Responsibilities

Respond to customer inquiries via live chat and email
Troubleshoot basic software issues
Escalate technical problems when needed
Maintain a high level of customer satisfaction
Document customer feedback and common issues
Work closely with our support and operations teams

Requirements

Previous experience in chat and email support for a software or SaaS company
Excellent written English
Strong communication and problem-solving skills
Ability to work independently
Reliable internet connection and computer
Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus

Position Details

Full-time remote role
Long-term opportunity
Competitive salary based on experience

How to Apply

Please Send

Your resume
A brief introduction
Details of your previous support experience

Required skills

customer satisfaction software company live chat zendesk chat support email support freshdesk intercom gorgias help desk platforms

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