After-Sales Service & Logistics Officer

Make sure every product gets to the right place, at the right time, and keep every customer satisfied after their order.

ABOUT SORIO

Sorio is a French brand of menstrual panties and swimwear, created at the end of 2022, that frees women and teenagers from the constraints of periods. More than 250,000 customers, more than 280 stores in France, present on major marketplaces and rated 4.6/5 by its customers.

YOUR MISSION

You will manage the entire chain after the order: imports from Asia, routing of stock between the Toulouse warehouse, Amazon warehouses, and those of a retail partner in Europe, then the post-purchase customer experience. You will supervise the freelance after-sales service team and improve processes to gain in delivery times, costs, and margin.

YOUR RESPONSIBILITIES

• Manage imports and decide on stock routing between European warehouses

• Monitor WMS migration and ensure reliable order routing

• Follow up on purchases and coordinate freight forwarders for dispatch in Europe

• Manage after-sales service: returns, disputes, post-order experience

• Supervise the after-sales service team, monitor their work, and adjust it to seasonality

• Implement and optimize processes and carriers to improve profitability

THE PROFILE WE ARE LOOKING FOR

• 1 to 3 years of experience in B2C e-commerce logistics

• Operational quickly: you are already familiar with e-commerce flows

• Logical mindset, focused on figures, costs, profitability, and performance

• Proficiency in Google Sheets / Excel, an ERP or WMS, and comfort with AI

• Conversational English

• Driver's license (travel to the logistics center)

YOUR MINDSET

• Rigor: nothing slips through the cracks

• Proactivity: you solve problems before being asked

• Management skills: you know how to redirect when necessary, including on the ground

• Team spirit: you work hand in hand with the founders

WHY THIS POSITION?

• A real multi-warehouse and multi-channel scope: website, marketplaces, retail

• An anticipated evolution towards a management position

• A meaningful product, in a start-up environment

THE CONDITIONS

• Contract: Permanent contract (CDI)

• Remuneration: €28-32 K gross annual, depending on profile

• Location: Toulouse North (Lalande), 3 days on-site + 2 days remote work

• Hours: flexible

• Start date: November 2026

• Benefits: annual bonus, meal vouchers, health insurance

THE PROCESS

1. Human resources interview

2. Test or case study

3. Meeting with the founders