Customer Service Representative – B2C

The Context

Supplyhub is a booming group bringing together several entities expert in logistics, transport, IT, and customer relations: SUPPLYWEB, ReGNR, FLOWZ, KINEXYA, and SUPPLYFRESH.

Within the group, we manage the logistics for many e-commerce companies. And our B2C customer service has a unique characteristic: it acts as a true extension of our clients! We intervene directly on their behalf and in their place to respond to the requests of their end customers.

Contract and Work Location

We are offering you a fixed-term contract (CDD) of 3 to 6 months, with the possibility of extension. If you prove yourself, the journey can continue for longer!

• The position is based in Démouville (Caen la mer).

• Monday to Friday (rest on Saturdays and Sundays)

• Hours: 8:30 AM - 12:00 PM and 12:00 PM - 4:30 PM

Your Responsibilities:

• Daily Management: Intervene on behalf of our e-commerce clients to respond to their end customers' requests (via tickets or phone). Your goal: ensure the proper delivery of parcels (dispute tracking, freight management, tracking numbers, and communication).

• Analysis: Identify and analyze end consumer issues and dissatisfactions in order to report blocking points.

• Continuous Improvement: Think about and implement concrete action plans to improve the quality of service provided to our partners and their customers.

• Versatility: Provide backup for company switchboard calls and for routine B2C customer management.

The Profile We Are Looking For:

• You have experience in a customer service role

• You know the world of logistics and transport

• You are known for your writing skills: you master syntax and spelling

• Very comfortable with IT tools, you navigate easily from one platform to another

• Equipped with analytical and synthetic thinking, you know how to investigate to resolve anomalies

• You possess natural interpersonal skills, a service-oriented mindset, and you know how to demonstrate diplomacy with both clients and carriers

What We Offer You:

Supplyhub is not just a group, it is above all a human adventure guided by essential drivers: sunshine, audacity, resilience, and commitment.

• A High-Impact Role: You are the image of our clients towards consumers.

• Compensation & Benefits: A package between €22,000 and €26,000 gross annual salary (depending on your experience), supplemented by supplementary health insurance and provident fund covered at 50%.

• Purchasing Power: Stock up on good deals thanks to our outsourced Employee Savings Scheme! Supplyhub gives you a boost with a €50 contribution each semester to enjoy the cultural space (cinema, amusement parks, zoos...).

• Sustainable Mobility: Do you come by bike or carpool? We support you with a sustainable mobility bonus of up to €500 per year.

• Work Environment: Grow in modern offices with a great team atmosphere, and even enjoy a gym available in one of our buildings to work out!

The Recruitment Process

• An initial exchange with the HR team

• An in-depth interview with our Logistics Director

If you pass the selection process, you join the Supplyweb team!

Supplyweb is committed to diversity, inclusion, and equal opportunities. We encourage all applications, especially those from people with disabilities.

Experience:

• Customer Service: 1 year (Optional)

Language:

• English (Optional)

Job Location: On-site