IT Support and Innovation Officer M/F

POK, a French company founded in 1976, holds a major position in the European market for fire-fighting equipment. Each year, it distributes over 300,000 pieces of equipment and parts, with approximately 60% exported internationally. Specializing in the design of products and technologies for Firefighters (SDIS), POK also offers customized solutions adapted to various sectors of activity. The quality of its products and its expertise have enabled POK to establish a solid global reputation. Choosing POK means opting for reliable and high-performance equipment for safety.

Your responsibilities

Your responsibilities:

• ERP Technical Support Level 2 and 3.
• Communicate with all departments to identify the source of the problem or needs.
• Identify the source and propose an optimal solution, whether technical (new solution/development) or a process change.
• Develop an action plan to move from the current state to the optimal solution for the company.
• Identify risks and impacts of the change.
• For development needs, document technical requirements.
• Perform functional tests before the solution goes live.
• Implement checkpoints/verifications to ensure the change functions without negative impact.
• Analyze requests and identify common sources.

Your skills

Your profile:

• Experience in technical support within a comprehensive ERP
• Knowledge of production site management
• Ability to communicate with users at different levels
• Ability to analyze data to identify trends
• Knowledge of problem analysis and resolution methods
• Experienced change agent
• Technical skills: Java/ groovy/SQL
• Proficiency in BPMN 2.0

Benefits

• Fixed salary: to be negotiated based on profile

• Performance bonus if applicable

• Signing bonus if applicable

• Early bird bonus if applicable

• Welcome pack

• Profit-sharing agreement

• Works council - discounted purchases

• Contribution to supplementary health insurance

• Attendance bonus

• Referral bonus

• Commuting allowance from 10km to 55km for one trip per day (i.e., 110 km round trip)

• 100% coverage of public transport costs from home to work up to 55km for one trip per day (i.e., 110 km round trip)

• Free charging at stations for electric bikes, electric motorcycles, and electric cars

• Metallurgy agreement (seniority bonus, seniority days)

• Disability insurance, with 43% of the contribution paid by the employer

• Employee savings plan

• Mobility assistance (action logement)

• Monday to Friday, weekends off

• Onboarding process

• Continuous training

• Internal and external training

• Support for versatility

• Interaction with numerous departments

• Internal promotion

• Career progression opportunities (confirmed, senior, deputy/head of department, manager, director)

• Department: Information Technology

• Contract type: Permanent contract (CDI), Full-time

• Contract duration: indefinite

• Start date: as soon as possible

• Schedule: 8:00 AM - 12:00 PM and 12:50 PM - 4:50 PM Monday to Thursday, and 8:00 AM - 12:00 PM and 12:50 PM - 3:50 PM on Friday (totaling 39 hours per week)

• Remote work: no

• Position open to people with disabilities

Find Jobs in France on Arbeitnow