User Support Officer - 1690 M/F

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Professional Environment

The ASP is an administrative public establishment under joint supervision (Agriculture and Employment). The ASP is the leading European paying agency for agricultural aid under the common agricultural policy (CAP), which contributes to the implementation of European, national, and local public policies and has recognized expertise in administrative engineering, processing, controls, payments, and recovery.

The Occitanie Regional Directorate is composed of 4 departments and employs 130 agents. The SFEEPS department is responsible for managing and paying multiple aids:

• Aid to employers and integration structures for improving the employment market and creating businesses (CUI, IAE)

• Aid to young people under 26 years old (PACEA-CEJ)

• Aid to vocational training trainees

• Aid for the acquisition of clean vehicles: Ecological Bonus, vehicle conversion premium

• Aid for the digital transition of the national health system (SEGUR)

• Aid to transporters

It comprises about fifty agents in Nîmes and Balma.

Objectives

Under the authority of the Head of Department and his deputies, the officer will participate in the implementation, execution, and monitoring of the various "Vocational Training" contracts entrusted to the department, in four aspects:

• Project monitoring

• Implementation and monitoring of surveys on trainee outcomes

• Functional expertise

• Participation in cross-site shared projects

  Missions

• Project monitoring:

business expertise, implementation of projects planned in the calls for tenders from an operational perspective

 (in particular AGORA platform, DSN, dematerialization, …)

• Implementation and monitoring of surveys on trainee outcomes:

He/She will be responsible for this service, particularly by managing the service provider in charge of this action and reporting the results to the contracting authorities.

• Functional expertise:

He/She will participate in the implementation and monitoring of IT developments for "Business" management tools and will ensure the monitoring of production flows between the ASP's information systems and those of the Regions.

He/She will participate in expressing the needs of contracting authorities regarding IT developments associated with management procedures and will ensure liaison with project management.

• Cross-site shared projects:

As part of skills sharing, the position holder will participate in joint projects undertaken by the Vocational Training management sites, for the implementation and valorization of control results, particularly among agents.

Relationship Scope

• Internally:

  •With the General Affairs Department (IT unit)

  •With other departments of the regional directorate,

  •With other regional directorates responsible for the "Vocational Training" theme,

  , particularly in the context of joint projects and initiatives,

  •With the project management and the teams at ASP Headquarters, responsible for the development and maintenance of IT management tools.

• Externally: He/She will regularly be in contact with the services of territorial authorities (Regions), contracting authorities responsible for IT aspects and management procedures

Knowledge

• Proficiency in ASP IT management tools

• Knowledge of new information and communication technologies (flow processing, APIs, …)

• Knowledge of the environment and schemes of Vocational Training

Skills

• Ability to report

• Analytical skills

• Ability to work in project mode

• Writing skills

• Proficiency in office automation tools

• Initiative

• Organizational skills

  Personal Attributes

• Interpersonal skills

• Adaptability

• Rigor

• Responsiveness

Specific Working Conditions

None

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Contacts for Information

• Alexandre ANDRE
  Head of Department
  04 66 38 82 70
  
  Head of the General Affairs Department
  06 03 93 88 63
  

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