Service Operations

Job Responsibilities:

1. Responsible for the development planning and annual target achievement of the regional service network, and support the optimization of service network layout.

2. Responsible for formulating and implementing service network construction standards, and promoting the construction, acceptance, and capability improvement of service stations.

3. Responsible for monitoring and analyzing service operation data in the jurisdiction (repair efficiency, quality, customer satisfaction, etc.) and promoting improvements.

4. Responsible for improving the service capabilities of regional dealers, including guidance on service processes, repair technology, and operational management.

5. Responsible for the promotion, execution, and supervision of service policies and processes within the region.

6. Responsible for tracking and coordinating the resolution of major customer complaints and service issues in the region.

7. Responsible for daily operational inspections and rectification supervision of service stations.

Job Qualifications:

1. Educational Requirements: Bachelor's degree or above.

2. Professional Requirements: Possess relevant professional background.

3. Work Experience:

3.1 More than 2 years of experience in after-sales service, technical support, or service operations in the automotive industry;

3.2 Experience working in Brazil or overseas markets is preferred.

4. Professional Skills:

4.1 Familiar with automotive after-sales service processes and service operation models;

4.2 Possess basic automotive technical knowledge;

4.3 Possess basic data analysis capabilities, and be able to drive service improvements based on data;

4.4 Proficient in using office software (Excel, PowerPoint, Word).

5. Comprehensive Qualities:

5.1 Possess good communication, coordination, and cross-departmental collaboration skills;

5.2 Possess strong execution and sense of responsibility, and be able to independently promote work;

5.3 Possess good service awareness and customer-oriented thinking;

5.4 Possess a certain ability to withstand pressure and be able to adapt to the overseas work rhythm;

5.5 Possess cross-cultural communication skills.

6. Language Requirements:

Possess Portuguese proficiency (B2 or above) and Chinese proficiency, able to fluently communicate in listening, speaking, reading, and writing, with barrier-free communication.