Center Manager

Job description

Job Summary: The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment. Key Responsibilities: 1. Sales & Business Growth ● Own monthly targets for memberships, renewals, and upsells. ● Drive walk-in/trial conversions through effective consultation, product knowledge, and relationship-building skills. 2. Member Experience & Retention ● Foster a positive member experience by ensuring timely resolution of issues, providing exceptional customer service, and maintaining open communication channels. 3. Operational Excellence ● Ensure seamless day-to-day operations, including scheduling, inventory management, and facility maintenance. 4. Team Management & Development ● Lead, motivate, and develop the centre team to achieve sales targets, improve operational efficiency, and enhance overall member satisfaction. 5. Reporting & Analysis ● Analyze sales data, track key performance indicators (KPIs), and provide insights to drive business growth and optimize operations. Benefits: 1. Competitive salary package 2. Ongoing training and development opportunities 3. Recognition and rewards for outstanding performance 4. Collaborative and dynamic work environment 5. Opportunities to grow within the company

Required skills

sales development analysis product knowledge inventory management operational excellence team management scheduling reporting ongoing training manager collaborative work environment development opportunities retention relationship-building business growth recognition facility maintenance consultation renewals rewards dynamic work environment competitive salary package membership centre walk-in upsells outstanding performance member experience cultfit trial conversions

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