CDD - Customer and FTTH Networks Activity Pilot M/F

The INFRA FTTH ORDER DELIVERY team handles FTTH fiber orders for purchasing and selling.

Within our team, you will pilot the delivery of FTTH infrastructure product orders, ensuring the compliance of administrative information related to deployment. You will process marketing data in compliance with ARCEP deadlines, while guaranteeing non-discrimination of customers.

Your main responsibilities will be:

• You will ensure the compliance of deliveries made or received, thereby guaranteeing the quality and reliability of the services offered.
• You will actively contribute to meeting contractual deadlines, by coordinating the different stages of the delivery chain.
• You will rigorously and reactively handle order rejections and anomalies, in order to optimize customer satisfaction.
• You will guarantee compliance with contractual commitments in terms of deadlines and quality of service, in collaboration with the Customer and Network Operations Responsible Pilots and the Manager.
• You will utilize Generative Artificial Intelligence tools to improve processes, particularly by suggesting content for responses and enriching the operator knowledge base.

We are looking for a meticulous person with excellent organizational skills and strong analytical abilities. You are enthusiastic and curious, with good interpersonal skills that make you a valuable asset to the team.

Autonomous, you are eager to invest yourself in the dynamic field of fiber optics, which is constantly evolving and presents significant challenges.

Your interpersonal skills allow you to integrate easily into a team, demonstrating kindness and a collaborative spirit.

Finally, your curiosity and open-mindedness also help you to quickly adapt to technological changes and new tools.

Perks of the job:

• Full immersion in a dynamic and structured professional environment.
• The opportunity to work within a collaborative and supportive team.
• This mission is an opportunity to acquire basic knowledge about the Orange Group and the missions of its various entities.

The gross salary offered is between 25,000 and 30,000 euros, paid over 12 months.

In addition, there is a company savings and retirement plan, profit-sharing, participation, health and welfare coverage, discounts on Orange offers and products, as well as social and cultural activities offered by the works council.

The Colomiers site is accessible by public transport. It also has a large car park, a bicycle garage, and a gym 300 meters from the site.

Orange Wholesale France integrates sustainability at the heart of its strategy to achieve carbon neutrality by 2040 and to support its customers in their CSR objectives. We adopt eco-design approaches to improve our impact on the environment and society, thanks to the mobilization of our employees.

Within the Orange Group, the Orange Wholesale Division is the European leader in infrastructure, networks, and connectivity services dedicated to third-party operators and major global digital players. Orange Wholesale France, a key player in this division, offers innovative network solutions covering six major areas: copper and fiber local loop access, civil engineering, roaming and interconnection, mobile and fixed connectivity (activated FTTH, FTTE, FTTO), as well as backbone solutions for collection and hosting.

The Customer Experience and Operations Directorate (DECO) of Orange Wholesale France embodies the ambition to be the preferred partner for operator customers, facilitating their daily collaboration. It steers the customer experience strategy, designs and implements fluid end-to-end customer journeys, and guarantees the quality of OWF customer service, by ensuring compliance with operational commitments related to ordering, delivery, after-sales service, billing, collection, and complaints.

The Order Delivery Operations and Business Directorate for Core Business offers groups together the essential activities related to the ordering and delivery of Core Access offers, including passive FTTH, unbundling, copper subscriptions, fiber purchase in third-party areas, civil engineering, as well as fixed number portability.

Within the Orange Group, the Orange Wholesale Division is the European leader in infrastructure, networks, and connectivity services dedicated to third-party operators and major global digital players. Orange Wholesale France, a key player in this division, offers innovative network solutions covering six major areas: copper and fiber local loop access, civil engineering, roaming and interconnection, mobile and fixed connectivity (activated FTTH, FTTE, FTTO), as well as backbone solutions for collection and hosting.

Skills