CDD Part-time 3 months - French / English / Italian Customer Service Representative (M/F)

Twenty years ago, the first Les Composantes selections saw the light of day. A story born from a thirst for independence and a passion for vintage. An instinctive way of circulating clothes, guided by particular attention to what lasts.

As an extension, Sézane came to life in 2013: the first French fashion brand born online. Then came to enrich this universe: Octobre Éditions for men, Les Composantes, this time dedicated to the art of living, and Petit Sézane for children.

Everything was built as we move through life: by impulses, by spontaneous gestures with this way of learning by doing. A different relationship with detail, service, and connection. A different way of dressing reality, first online, then through our Apartments.

We are currently looking for creative, structured, and agile talents who share the desire to constantly improve everything that can be improved. Passionate, autonomous talents who conceive of work with respect for others and for whom nothing is out of reach, as long as they make the effort.

We are looking for the talents of a Customer Service Representative (M/F) on a 3-month fixed-term contract (CDD) working 3 days a week (Monday, Tuesday, and Saturday) (24 hours), perfectly trilingual (French, English, and Italian), to join our dynamic team of Advisors from mid-October.

This position is based at our premises in the 7th arrondissement of Paris, with one day of remote work per week.

You have a true sense of service and wish to dedicate yourself to the satisfaction of Sézane customers. Our environment promotes collaborative work, team spirit, and mutual aid.

Comfortable in a multilingual and multitasking environment, you will be the preferred point of contact for our customers. Your main missions will be as follows:

• Respond to customer requests through various channels (email, Whatsapp, outbound calls to handle certain complaints);
• Take a proactive approach with our customers in a spirit of service;
• Be proactive in any initiative aimed at improving the customer experience;
• Handle complaints and disputes;
• Provide customers with quality product information (characteristics, availability, reservations..) or any other useful information, communicate on procedures (purchase, return, exchange) and ensure follow-up.

Please note: the hours for this position include working on Saturdays.

Requirements

• You love to write and have perfect spelling.
• You are agile and capable of handling numerous requests with rigor and empathy.
• Excellent command of Dutch is necessary (daily use).
• We open our arms wide to positive, patient, rigorous, and organized people, capable of working in a team and achieving daily goals in a good mood.

Sézane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientations.

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