Part-time 3-month Fixed-term Contract - Customer Service Representative French / English (M/F)

Twenty years ago, the first Les Composantes selections were born. A story born from a thirst for independence and a passion for vintage. An instinctive way to circulate clothing, guided by a particular attention to what lasts.

As a continuation of this, Sézane came to life in 2013: the first French fashion brand born online. Then came to enrich this universe: Octobre Éditions for men, Les Composantes, this time dedicated to the art of living, and Petit Sézane for children.

Everything was built as one moves through life: by impulse, by spontaneous gestures with this way of learning by doing. A different relationship to detail, to service, and to connection. A different way of dressing reality, first online, then through our Apartments.

We are currently looking for creative, structured, and agile talents who share the desire to constantly improve everything that can be improved. Passionate, autonomous talents who conceive of work with respect for others and for whom nothing is out of reach, as long as one makes the effort.

We are looking for the talents of a Customer Service Representative (M/F) on a 3-month part-time fixed-term contract (24 hours) over 3 days per week (Monday, Tuesday, and Saturday), perfectly bilingual (French and English), to join our dynamic team of Advisors starting mid-October.

This position is based at our premises in the 7th arrondissement of Paris, with one day of teleworking per week.

You demonstrate a genuine sense of service and wish to dedicate yourself to the satisfaction of Sézane customers. Our environment promotes collaborative work, team spirit, and mutual support.

Comfortable in a multilingual and multitasking context, you are the privileged point of contact for our customers. Your main tasks will be as follows:

• Respond to customer inquiries through various channels (email, Whatsapp, outbound calls to handle certain complaints);
• Take a proactive approach with our customers in a spirit of service;
• Be proactive in any initiative aimed at improving the customer experience;
• Handle complaints and disputes;
• Provide customers with quality product information (characteristics, availability, reservations...) or any other useful information, communicate on procedures (purchase, return, exchange) and ensure follow-up.

Please note: the working hours for this position include working on Saturdays.

Requirements

• You love to write and have perfect spelling.
• You are agile and capable of handling numerous requests with rigor and empathy.
• Excellent command of Dutch is required (daily use).
• We warmly welcome positive, patient, rigorous, and organized individuals, capable of working in a team and achieving daily objectives with good humor.

Sézane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientations.