Cash Collection Analyst (m/f/d)

In this function as Cash Collection Analyst you will be responsible for controlling Accounts receivable processes. Together with a highly motivated team, you are responsible for a timely and accurate follow up of our customer payments as well as following up with reminder
process.

THE CHALLENGE:

• Partner with Finance functions, Sales, IT and other business stakeholders to ensure effective solutions to support collection processes ( raise potential bad debt customers, write offs )
• Take ownership on daily Reminder process, sending out dunning letters, handle reminder related customer and sales inquires
• Define and monitor the trends of KPIs (cash flow, monitor payments, aging)
• Develop and improve internal collection workflows especially reminder process
• Improve end-2-end customer journeys and overall customer satisfaction (customer complaint management ,dispute management, and root cause analysis, invoicing quality, streamlined dunning/collection process)
• Support the work with the collection agency and internal legal department
• Be accountable for the whole collection process and responsible for a customer centric interaction and communication with our clients, including payment methods and payment plans
• Perform operational and financial analyses, including KPIs

YOUR PROFILE:

• You are flexible, structured, and able to work under pressure
• Previous experience in any Finance/ Accounting/ Controlling field, preferably in Accounts Receivable
• Very accurate and customer oriented attitude
• Reporting experience, advanced knowledge of MS Excel and any other reporting tool
• Good interpersonal skills that enable you to work well with other departments such as sales and client setup
• Experience working with Microsoft Dynamics 365 preferred, or knowledge of other ERP Systems, implementation experience
• Fluent in English and Portuguese (spoken and written)
• Very good knowledge of MS-Office applications

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
• Two Interviews: Meet with the team and later with the Hiring Manager to dive into your experience, as also discuss team fit.
• Onsite Interview (If not organized on prior interview stages): Meet with the local team and take a tour of our office for a final meet-and-greet.
• Finals Steps: Receive feedback and, if successful, an offer!

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.
• Flexibility to manage your workday and tasks with autonomy.
• A balance of structure and autonomy to tackle your daily tasks.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
• Global Employee Assistance Programme.
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
• Online training videos.
• Flexible working hours.