Case Management Executive (MNC / West)

Company’s Profile Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a motivated Customer Service Executive (Case Management) to join their team and contribute to the growth and development of the company. The ideal candidate will be responsible for managing and resolving customer complaints, providing exceptional customer service, and ensuring that all customer issues are resolved in a timely and efficient manner. The role will also involve collaborating with internal stakeholders to identify and implement process improvements, and providing training and support to team members. The successful candidate will have a strong background in customer service, with experience in case management and conflict resolution. They will also have excellent communication and interpersonal skills, and be able to work effectively in a fast-paced environment. The company offers a competitive salary and benefits package, including medical insurance, retirement plan, and paid annual leave. The successful candidate will also have the opportunity to work with a dynamic and growing company, and contribute to the development of the business. The company is an equal opportunities employer and welcomes applications from all qualified candidates.