Call Agent

Hey! Do you want to get started as a call agent at Krankenkassen Verband GmbH? We are a dedicated team in the heart of Switzerland and are passionate about taking care of our customers' concerns. Your task would be to assist our insured with advice and support and to help them through the jungle of health insurance. You have the opportunity to work in a dynamic environment where no two days are the same. We attach great importance to open communication and offer you the opportunity to develop personally and professionally. If you enjoy making calls and like to support people, then you've come to the right place. We look forward to hearing from you and making our customers happy together with you!

Tasks

• Accept and process customer inquiries by telephone
• Provide information on insurance products
• Update and maintain customer data in the system
• Handle complaints in a friendly and professional manner
• Support with administrative tasks in the team

Qualification

• Friendly and patient manner in dealing with customers
• Good communication skills, both verbal and written
• Experience in telephone customer service is an advantage
• Safe handling of computers and telephone systems
• Teamwork and flexibility in a dynamic work environment