Call Taker - Checker

Voyago is hiring a Full-Time Customer Service Specialist for our Checker Division in London, Ontario. As the successful Customer Service Representative is the first point of contact for our Checker customers. You are responsible for delivering exceptional service while effectively managing communication and support tasks. This role requires excellent interpersonal skills, professionalism, and the ability to multitask in a fast-paced environment. Your Role Provide friendly and professional assistance to customers through various channels (phone, email, chat). Ensure that all customer inquiries are handled promptly and efficiently. Utilize Voyago's proprietary technology to manage and track customer interactions. Collaborate with other departments to resolve customer issues and provide solutions. Maintain accurate records of customer interactions and update databases accordingly. Develop and maintain a thorough understanding of Voyago's products and services, as well as industry trends and competitor activity. Participate in training sessions and workshops to stay up-to-date on new technologies and best practices. Identify opportunities for process improvements and implement changes that increase efficiency and productivity. Foster a positive and inclusive work environment by promoting teamwork, respect, and open communication.