Call Centre Sales Manager - Student Enrolments (EdTech, Digital Learning)

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group. Role Overview The Call Centre Sales Manager - Student Enrolments (Enrolments Manager) plays a pivotal role in leading and developing a high-performing student enrolments function. This position focuses on driving revenue growth, guiding team performance, and ensuring enrolment targets are met. You will be responsible for: * Recruiting, training, and mentoring a team of enrolment advisors to achieve and exceed sales targets. * Developing and implementing sales strategies to increase student enrolment rates. * Monitoring and analysing sales performance data to identify areas for improvement. * Managing the day-to-day operations of the call centre, including staffing, scheduling, and performance management. * Ensuring compliance with all relevant regulations and company policies. * Collaborating with other departments, such as marketing and academic teams, to improve the student experience. * Reporting on key performance indicators (KPIs) and providing regular updates to senior management. Key Responsibilities * Lead and manage a team of enrolment advisors, providing guidance, coaching, and performance management. * Develop and implement sales strategies and initiatives to achieve enrolment targets. * Monitor and analyse sales performance data to identify trends and areas for improvement. * Manage the call centre operations, including staffing, scheduling, and resource allocation. * Ensure compliance with relevant regulations and company policies. * Collaborate with other departments to improve the student experience. * Prepare and present reports on KPIs and enrolment performance. Skills and Experience * Proven experience in a call centre management role, preferably in the education or training sector. * Strong sales and leadership skills, with a track record of achieving and exceeding sales targets. * Excellent communication, interpersonal, and coaching skills. * Ability to analyse data and identify trends. * Strong organizational and time management skills. * Experience with CRM systems and call centre software. * Knowledge of the education sector and student enrolment processes. What we offer * Competitive salary and benefits package. * Opportunity to work in a fast-growing and innovative company. * Supportive and collaborative work environment. * Opportunity to develop your leadership skills. * The chance to make a real difference in the lives of students. About us peopleworth is a leading provider of innovative solutions for the education and training sector. We are committed to helping students achieve their educational goals and providing them with the support they need to succeed. If you are passionate about sales, education, and leadership, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.