Call Center Supervisor

GfK-NIQ is one of the world's leading companies in market research. GfK-NIQ collects information from consumers and businesses through market research on behalf of large companies and government agencies. The Media Measurement department measures viewing and listening figures for the Belgian television and radio landscape. For our listening research, we annually survey 24,000 people and work with a call center that recruits respondents daily and performs quality controls.

As Call Center Supervisor, you are:

• The first point of contact for your team.
• The coach who directs interviewers daily.
• Responsible for the quality of conversations and achieving KPIs.

Your Responsibilities:

• Daily planning, organizing, and directing the team of interviewers.
• Performing quality controls.
• Coaching, guiding, and motivating interviewers on an individual and team level.
• Preparing and analyzing reports to monitor performance and progress.

This might be for you if:

• You get energy from coaching people.
• You are a natural leader who likes to get the best out of a team.
• You enjoy a dynamic environment where you can learn and improve every day.
• You become enthusiastic about headsets, KPIs, and building a team that makes a difference every day.
• You can work in the shift 11:30-20:00.

You have:

• Strong communicative and coaching skills, both verbally and written.
• A strong organizational ability where you can plan well and prioritize tasks.
• A solution-focused mindset.
• Experience within a call center and/or leadership role is a plus.
• Languages: You speak Dutch as your native language. And you have at least basic knowledge of French and/or English.

Our Benefits:

• A flexible and dynamic work environment.
• A tight team where collaboration stands central.
• A work environment that allows for initiative.