Call Center Operations Manager

We are looking for a bilingual Operations Manager passionate about results, with strong experience in contact center, sales and customer management. This is a great opportunity to lead operations, optimize processes and generate direct impact on business growth. Location: Mexico Chihuahua, Chihuahua. Schedule: Monday to Friday – office hours. Type of contract: Contractor. What will you do? Lead and manage the operation of teams in contact center environments Supervise and coordinate the work of team members Ensure effective communication with customers and internal stakeholders Analyze and interpret data to identify trends and areas for improvement Develop and implement process improvements to increase efficiency and productivity Collaborate with other departments to achieve business objectives. This is a fantastic opportunity to join our dynamic team and contribute to the growth and success of our company.