Call Center Agent (m/f/d) Customer Retention

About IONOS

At IONOS, we don't just manage servers; we shape the digital future for over 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and pioneer for independent cloud solutions, we are building a next-generation infrastructure: from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us: Digital decision-making freedom for Europe and real impact for small and medium-sized enterprises (SMEs) as well as large corporations. We work in agile teams, rely on transparent structures, and believe that excellence and innovation can only emerge with true team spirit.

Ready for your next step? Become a part of IONOS and grow with us.

We are committed to the success of our customers. We have a long tradition of supporting entrepreneurs taking their first steps online, as well as large companies, in becoming even more successful.

One of our main tasks is to provide our customers with first-class service around the clock. We place great value on our customers and work hard to earn and maintain their trust. This allows us to create excellent added value for our customers. We are proud of our first-class customer service team, which has received multiple awards for its outstanding performance.

Area of Responsibility

• Main task: Maintaining existing customer relationships.
• Goal: Extend existing contracts through convincing personal contact.
• Clarify the value and added value of offers and products.
• Communicate with customers via inbound, outbound, email, chat, mail.
• Meet customer expectations and address customer concerns.

Qualifications

• Excellent German language skills in speaking and writing. Good English skills are also an advantage.
• Strong interpersonal and communication skills to build a stable relationship of trust with our customers.
• Proficient in using common IT tools to navigate our internal systems, analyze customer data, and quickly identify potential for customer retention.
• You have a strong affinity for sales and possess excellent negotiation skills to offer attractive deals.
• Team spirit and eloquent presentation are standard for you. To work closely and successfully with your colleagues to achieve company goals together as a team.

Benefits

• Hybrid work model with home office option.
• Subsidized canteen and various free drinks at some locations.
• Modern office spaces with excellent public transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

Application Notice

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic and social origin, religion, disability, age, sexual orientation and identity, physical characteristics, marital status, or any other irrelevant criterion according to applicable law.