Call Center Employee 50-100%

Adecco likes to call and wants to advise customers as well as possible? You are looking for a new, exciting challenge? Then we have just the right thing for you! Our customers in the Bern area are always looking for engaged personalities. Tasks - Answering incoming calls from customers and interested parties - Professional advice and answering customer inquiries - Identifying customer needs and offering suitable products or services - Handling customer complaints and problem-solving - Conducting outbound calls for sales or service purposes - Documentation of customer interactions in the system - Providing information on products, prices, and service conditions - Meeting quality standards and adhering to company guidelines - Achieving individual and team-based performance goals - Participating in training sessions for continuous improvement of service quality Profile - Completed vocational training or equivalent - Professional experience in a call center or customer advisory role - Good computer skills (MS Office) - Enjoyment of telephone contact - Communicative, flexible, and resilient personality - Persuasive and negotiation skills - Excellent oral and written German language skills as well as good French and/or Italian language skills Advantages - We will send you automatic job offers that match your profile and are always up to date - You will also receive job postings that are not publicly advertised, from customers we exclusively represent - We advise and support you in finding your new dream job - Our service is free for you - Various benefits such as discounts on mobile phone bills Contact Information If you have any further questions about this job posting (Reference: JN-112024-669522), please contact Luisa Pacitto by email at [email protected] or under 058 233 43 60. About us Adecco is the market leader for personnel solutions in Switzerland and worldwide. Every day, our teams at our around 50 locations throughout Switzerland ensure the best match between candidates and customers in various fields and industries. Adecco Switzerland is a company of the Adecco Group, the world's leading company for Talent Advisory and Solutions. We believe that everyone can be made fit for the future and employ over 3.5 million people daily. We recruit, develop, and train talents in 60 countries around the world, and enable organizations to shape the future of work.