Cage Manager (Cashier Services)

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options. Position Overview: We are currently in search of an experienced and dynamic Cage Manager (cashier services) to oversee financial transactions within our gaming facility. This pivotal role involves managing cash handling, credit services, and overseeing a team of cashiers to ensure operational efficiency and compliance with all relevant regulations. Responsibilities: * Manage and supervise cage operations, ensuring smooth and efficient financial transactions. * Oversee the accuracy of all cash handling procedures, including the processing of cash, chips, and other financial instruments. * Ensure adherence to established policies and procedures for cash control, security, and reconciliation. * Provide excellent customer service to all patrons, addressing inquiries and resolving any issues promptly and professionally. * Supervise and train cage personnel, including cashiers, in all aspects of cage operations. * Conduct regular audits of cash and inventory to identify and resolve discrepancies. * Prepare and maintain financial reports, including daily and monthly summaries of transactions. * Collaborate with other departments to ensure seamless operations and a positive guest experience. * Stay informed about industry trends, regulations, and best practices related to cash management and gaming operations. * Maintain a safe and secure work environment, following all security protocols and procedures. Qualifications: * Proven experience in a supervisory or management role within a casino or financial institution. * Strong understanding of cash handling procedures and financial reconciliation. * Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals. * Exceptional customer service skills, with a focus on resolving issues and exceeding guest expectations. * Ability to train and motivate a team of cashiers, fostering a positive and productive work environment. * Proficiency in using computer systems for financial reporting and transaction processing. * Knowledge of gaming regulations and compliance requirements. * High school diploma or equivalent required. * Relevant certifications or training in cash management or finance is an asset. * Bilingualism (English and French) is required. Benefits: * Competitive salary and benefits package. * Opportunities for professional development and career advancement. * Dynamic and engaging work environment. * Free parking. * Employee meals.