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Park Lane Recruitment

9 months ago

Senior Technician (Centralized Service Desk)

  • België
  • Full Time
  • 576.00 - 576.00
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Company information

Company
Park Lane Recruitment
Location
België Belgium
Posted
9 months ago
View all jobs at Park Lane Recruitment

Job description

Deadline Date: Wednesday 14 January 2026

Requirement: Senior Technician (Centralized Service Desk)

Location: Mons, BELGIUM

Full Time On-Site: Yes

Time On-Site: 100%

Not to Exceed Rate: 48 EUR

Total Scope of the request (hours): 450

Required Start Date: 16 February 2026

Required Security Clearance: NATO SECRET

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
  1. Current National or NATO SECRET clearance
  2. Nationality of one of the NATO member countries
  3. Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Duties & Role:
Knowledge management
  • Maintains knowledge management systems and content to meet business needs.
  • Supports others to enable them to complete knowledge management activities and form knowledge management habits.
  • Supports changes to work practices to support capture and use of knowledge.
  • Reports on the progress of knowledge management activities.
  • Configures and develops knowledge management systems and standards.
Application support
  • Follows agreed procedures to identify and resolve issues with applications.
  • Uses application management software and tools to collect agreed performance statistics.
  • Carries out agreed applications maintenance tasks.
System software
  • Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.
  • Applies system software parameters to maximise throughput and efficiency.
  • Installs and tests new versions of system software.
  • Contributes to preparation of software implementation procedures with fall back contingency plans.
Incident management
  • Provides first line investigation and gathers information to enable incident resolution and allocate incidents.
  • Advises relevant persons of actions taken.
Customer service support
  • Acts as the routine contact point, receiving and handling requests for support.
  • Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
  • Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
  • Contributes to creation of support documentation.
Additional duties for this post:
  • Deputize for higher grade staff, if required;
  • Performs other duties as may be required.
  • Working hours based on a shift pattern might be required.
Requirements:
Skill, Knowledge & Experience:
  • The candidate must have a currently active NATO SECRET security clearance
  • Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
  • Good knowledge of and experience in the installation, maintenance and troubleshooting of OS Windows, MS Office, Visio, MS Project and Internet Explorer;
  • Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
  • Experience is demanding customer facing roles and in end-user support in general;
  • Extensive experience in performing user administration in MS Active Directory and Exchange;
  • Experience of Outlook configuration and administration and troubleshooting in an MS exchange environment;
  • Competency in call centre tracking tools;
  • Prior experience supporting customers in use of application software;
  • Proficiency in using support software tools;
  • Strong experience with automating IT tasks and processes and procedures.

Required skills

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