C004264 Voice Engineer (NS) - FRI 24 Oct RELAUNCH

Deadline Date: Friday 24 October 2025 Requirement: Voice Engineer Location: Mons, BE Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 152 Required Start Date: 1 December 2025 End Contract Date: 31 December 2025 Required Security Clearance: NATO SECRET Duties and Role: Incident Management A) Provide prompt, professional, and effective resolution of technical issues (including incidents) escalated from Level 2 and (in some cases) Level 3 support and end users on all systems, platforms, and applications. This includes but is not limited to: Voice Platform, Voice Gateway, Voice Server, Voice Client, and other related components. B) Troubleshoot and resolve technical issues in a timely manner, ensuring minimal disruption to the normal functioning of the voice platform. C) Collaborate with Level 2 and Level 3 support teams to ensure effective resolution of incidents. D) Provide accurate and detailed documentation of all incidents, including root cause analysis, troubleshooting steps, and resolutions. E) Participate in on-call rotation for after-hours support as required.