Engineer (Digital Collaboration - Voice & VTC) (CTS) BELGIUM 23 Sep RELAUNCH

Full Time 912.00 - 912.00

Job description

Deadline Date: Tuesday 23 September 2025

Requirement: Engineer (Digital Collaboration - Voice & VTC)

Location: Mons, BELGIUM

Full Time On-Site: Yes

Time On-Site: 100%

Not to Exceed: 76 EUR

Total Scope of the request (hours): 836

Required Start Date: 3 November 2025

Required Security Clearance: NATO COSMIC TOP SECRET

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

Current National or NATO SECRET clearance
Nationality of one of the NATO member countries
Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Duties and Role:
Specific duties for this post:

Perform service continuity improvement tasks on the NATO voice & VTC infrastructures;
Support innovation efforts related to voice and video conferencing technology;
Work with the project management team and provides technical support to projects to enhance and improve the existing infrastructure and services;
Plan, test and carry out routine configuration and maintenance operations within the voice and VTC domains;
Be prepared to support maintenance activities and infrastructure deployments during out of business hours;
Coordinate and raise CRQs (change requests) and ASIs (authorised service interruptions) when needed;
Responsible for the creation and maintenance of technical documentation (configuration baselines, engineering reports, network diagrams, etc.) and provide training for other team members on new technologies and features;
Mentor and/or coach team members on new voice and VTC technologies or features;
Investigate and propose long-term solutions to encountered equipment and configuration problems;
Provide third level support to the operations team for both static and deployable voice and video conference infrastructures when needed;
Deputize for higher-grade staff, if required.
Perform other duties as may be required.

Requirements:
Skill, Knowledge & Experience:

The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.
Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
At least 2 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.
Experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms).
Proven experience in the configuration and operation of Voice and VTC core systems and end devices.
Proven experience in deployment and configuration of security features in the voice and VTC domains (TLS, PKI, IPSec, etc.).
Excellent troubleshooting skills with a methodical approach to resolving QoS and technical issues in complex IP networks.
Excellent knowledge of SIP, H.323 and PSTN signalling protocols.
Good working knowledge of virtualization and cloud technologies.
Experience providing end users support.
Training/Certifications: Certified ITIL Foundation

Education, Experience and Training (Desirable):

Experience with collaboration solutions from major vendors like Cisco, Poly and Pexip.
Qualification of Cisco Certified Network Professional Collaboration (CCNP Collaboration).
Experience with monitoring platforms and protocols such as CA Spectrum, nGenius One, SNMPv3, Syslog, etc.
Scripting experience ideally in Python and experience using regular expressions.
Experience with cloud-based collaboration solutions like Microsoft Teams and Cisco Webex.
Ability to navigate, influence and negotiate with all levels of the organization, business partners, customers and users.
Strong communication skills and the ability to be concise in both written and verbal communications.
Prior experience of working in an international environment comprising both military and civilian elements.
Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.

Required skills

training organization third level support python cloud technologies certifications bachelor's degree sip tls h.323 scripting nato security clearance technical issues technical documentation pki international environment itil foundation operations team university degree cisco ipsec microsoft teams ip networks poly pexip regular expressions cisco webex pstn virtualization digital collaboration cv top secret new technologies features work visa team members qos change requests syslog engineering reports related discipline nato responsibilities digital ecosystem core systems military and civilian elements cosmic end devices nato member countries allied command operations allied command transformation ccnp collaboration collaboration solutions ca spectrum configuration baselines ngenius one snmpv3 security features voice and video conferencing technology complex networks voice and vtc domains configuration and operation post-related experience particular abilities extensive and progressive expertise duties related to the function of the post voice and vtc infrastructures in-country position authorised service interruptions network diagrams long-term solutions equipment and configuration problems static and deployable voice and video conference infrastructures higher-grade staff

Engineer (Digital Collaboration - Voice & VTC) (CTS) BELGIUM 23 Sep RELAUNCH

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