C002369 Service Engineer (Printing Services) (CTS)

Deadline Date: Wednesday 24 September 2025

Requirement: Service Engineer (Printing Services)

Location: Mons, BELGIUM

Full time on-site: Yes

Not to Exceed: 65 EUR

Total Scope of the request (hours): 700

Required Start Date: 3 November 2025

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Required Security Clearance: NATO COSMIC TOP SECRET
Duties & Role:
The Service Engineer is responsible for the day-to-day delivery of the service within the agreed performance levels. (S)He is the POC and resolves the Incidents and Service Requests related to the printing service and coordinates technical activities with local and remote IT support units. (S)He maintains working relationship with external contractors in close coordination with the Service Delivery Manager.

Requirements:
Skill, Knowledge & Experience:

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance.
• Proven experience in IT Service Delivery
• Working knowledge of Enterprise Level printing software (i.e. Uniflow)
• Previous Experience in supporting "Follow Me" printing solutions
• Work Experience (5+) with the Management of multiple print servers at remote locations
• Proven experience handling customer and vendor relationship
• Working knowledge of ITIL and its processes
• Proficient in the creation and maintenance of Service documentation (Standard Operation Procedures and Instructions)
• [Desirable] Previous experience in multinational environments.