Silversea
3 weeks ago
Butler Manager
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Company information
- Company
- Silversea
- Location
- México, Baja California Sur, Los Cabos Mexico
- Posted
- 3 weeks ago
Job description
Qualifications:
- SHIPBOARD Employment
- Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
- Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage
- Previous shipboard experience is highly preferred
- Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).
- Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce
Duties and Responsibilities:
- Ensure delivery of exceptional butler services to guests
- Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
- Conduct embarkation inspections of all VIP suites
- Ensure in-suite arrival procedures are executed to brand standards.
- Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
- Mentor and prepare the Senior Butler for managerial responsibilities
- Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.
Required skills
- interpersonal skills
- communication skills
- fluent english
- french
- kpis
- leadership skills
- italian
- lead
- japanese
- spanish
- motivate
- russian
- mandarin
- resort
- luxury hotel
- coach
- train
- develop
- brand standards
- mentor
- written
- arabic
- requests
- verbal
- butler
- guest orders
- enquiries
- timely
- efficiently
- cruise line
- shipboard
- luxury service certification
- the international butler academy
- vip suites
- guest facing experience
- culturally diverse workforce
- exceptional butler services
- embarkation inspections
- in-suite arrival procedures
- butler team
- superior service performance
- brand expectations
- senior butler
- managerial responsibilities
- brand‑defined performance targets
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