Butler Manager

Job description

Qualifications:

SHIPBOARD Employment
Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage
Previous shipboard experience is highly preferred
Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).
Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities:

Ensure delivery of exceptional butler services to guests
Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
Conduct embarkation inspections of all VIP suites
Ensure in-suite arrival procedures are executed to brand standards.
Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
Mentor and prepare the Senior Butler for managerial responsibilities
Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.

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