Butler / Guide

Job Description The Personal Guia is one of the first people guests see upon arriving at Etereo, they are often the last person a guest sees before heading to bed and the person people turn to when looking for recommendations on and off property. The Personal Guia provides exceptional service and a warm welcome to all on and off property guests who enter the reception area in accordance with Auberge Resorts and Etereo Hotel standards. Answer all telephone inquiries professionally, direct calls to the appropriate department, and ensure that all guests receive a prompt and courteous response. Provide recommendations and information to guests on and off property, including but not limited to: dining options, activities, and local attractions. Ensure that all guests have a positive and memorable experience at Etereo. Maintain a clean and organized reception area, including the front desk, lobby, and surrounding areas. Perform other duties as assigned by the Guia Supervisor or other management personnel.