Business Support Engineer

Summary: We are looking for an engineer to play a key role in providing technical, engineering support to Meta's partners and clients globally. You will have the opportunity to work together with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations while partnering with our broad cross functional teams to ensure a high quality for our products and satisfactory experience for our partners and customers. We work directly with Platform, Product, and Engineering teams to improve the Meta ecosystem, solve partner problems, and build solutions that create great experiences for our partners and their customers. Responsibilities: * Provide technical support to Meta's partners, including troubleshooting and resolving technical issues. * Manage and prioritize partner support requests, ensuring timely and effective issue resolution. * Collaborate with cross-functional teams (Product, Engineering, Sales, etc.) to address partner needs and improve product quality. * Investigate and diagnose technical problems, providing detailed analysis and recommendations. * Develop and maintain documentation, including troubleshooting guides and best practices. * Identify and escalate critical issues to appropriate teams for resolution. * Proactively identify opportunities for product and process improvement. * Participate in on-call rotations to provide 24/7 support as needed. Minimum Qualifications: * Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience. * 2+ years of experience in a technical support or engineering role. * Strong technical aptitude and problem-solving skills. * Excellent communication, interpersonal, and collaboration skills. * Ability to work independently and as part of a team. * Experience with web technologies (e.g., HTML, CSS, JavaScript). * Experience with API integrations and troubleshooting. * Familiarity with mobile platforms (iOS and Android). Preferred Qualifications: * Experience with Meta's products and platforms. * Experience with SQL and database technologies. * Experience with scripting languages (e.g., Python). * Experience with cloud computing platforms (e.g., AWS, GCP). * Experience with CRM systems and support ticketing systems. Benefits: * Health insurance * Paid time off * Professional development opportunities * Work-life balance