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Grupa Allegro Sp. z o. o.

3 weeks ago

Business Process Manager @ Grupa Allegro Sp. z o.o.

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Company information

Company
Grupa Allegro Sp. z o. o.
Location
Polska, mazowieckie, Lelis Poland
Posted
3 weeks ago
View all jobs at Grupa Allegro Sp. z o. o.

Job description

  • Practical experience in business project management (in the area of customer service/trading platform/online products) – at least 2 years
  • Ability to work independently and organize the work of a project team
  • Ability to plan and organize work, which allows for effective project management and implementation to achieve set KPI indicators
  • Ability to identify risks and derive priorities for improvements from them
  • Documented ability in process mapping
  • Experience in international collaboration
  • Knowledge of project management tools: Jira, ClickUp, Excel
  • Willingness and commitment to implementing changes and readiness to question the status quo
  • Communication and interpersonal skills, including the ability to present arguments for improving customer experience and quickly building relationships with key stakeholders
  • Ability to communicate fluently in English (at least B2/C1 level)
From our side, we offer:
  • Flexible working hours in a hybrid model (4/1) - our working hours can start between 7:00 AM and 10:00 AM. We also have 30 days of occasional remote work.
  • Long-term, discretionary incentive plan based on Allegro.eu shares (restricted stock units).
  • Annual bonus dependent on your annual appraisal and company performance.
  • Well-located offices (including well-equipped kitchens, bicycle parking) and excellent work tools (e.g., standing desks, ergonomic chairs, interactive conference rooms).
  • A broad package of non-wage benefits in a cafeteria system - you decide what you use (we have options such as medical packages, sports packages, lunch packages, insurance, shopping vouchers).
  • English classes paid for by us and focused on the specifics of your work.
  • Training budget, inter-team tourism, and an internal educational platform with training on various topics.
  • A day off for volunteering, which you can use alone, with a team, or with a larger group united by a common goal.
  • Company special events - Kręć Kilometry, Family Day, Fat Thursday, and many other occasions we celebrate.
    #dobrzetubyć, meaning:
  • You will shape the future of e-commerce - by creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers in 6 countries and cooperate with over 164 thousand Partners.
  • You will join a team you can always count on - we work with great specialists who have knowledge sharing, experience, and best practices in their DNA. Want to get to know them better? Listen to Allegro Podcast.
  • You will join a team that always wants to be one step ahead of the market - we operate quickly, dynamically, and at the highest level, because only then can we truly influence the future of e-commerce.
  • You will build your own development path - thanks to access to various business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your development.
  • You will see that mistakes are an opportunity for us to learn - we believe that no matter how well we do our job, we can always be better.

    Send us your CV and... see you at Allegro!
,[Reducing customer effort through a contact reduction approach (contact rate)., Increasing the efficiency of problem-solving and providing self-service and automated solutions., Creating service processes that ensure customer problems are resolved during a single interaction (First Contact Resolution)., Increasing customer satisfaction after contact with the customer service department (tNPS Help)., Monitoring potential bottlenecks and responding with appropriate procedures and an improvement plan., Initiating and managing interdepartmental and international projects aimed at improving customer service quality or eliminating obstacles., Substitute contract] Requirements: OSI, Jira, ClickUp, Excel

Required skills

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