Business Performance & Insights Manager

Business Performance and Insights Manager Adelaide | Full-time Our team is growing and we currently have a role on offer for a Business Performance & Insights Manager , employed on a Full-Time basis, based in Adelaide . This role plays a critical role in ensuring the safe, high‑quality, and patient‑centred delivery of ISS services within a healthcare environment . This role drives operational excellence, compliance, and continuous improvement across the contract, ensuring all services meet clinical governance requirements. The successful candidate will be responsible for developing and implementing strategies to improve business performance, identifying opportunities for growth and development, and providing insights to stakeholders. Key responsibilities include: • Developing and maintaining key performance indicators (KPIs) and dashboards to measure ISS service delivery and performance. • Analyzing data and providing insights to inform business decisions and drive continuous improvement. • Collaborating with the Operations Manager to develop and implement operational plans, ensuring alignment with organizational goals and objectives. • Providing regular reporting and analysis of ISS service delivery and performance to stakeholders. • Identifying opportunities for process improvements and implementing changes as required. • Developing and maintaining relationships with key stakeholders, including clinical leaders, managers, and staff. • Ensuring compliance with relevant policies, procedures, and regulatory requirements. • Participating in quality improvement initiatives and contributing to the development of quality improvement projects. • Providing support and guidance to ISS teams to ensure effective service delivery and continuous improvement. Requirements: • Bachelor's degree in a related field (e.g., business, health sciences). • 3+ years' experience in a similar role or relevant industry experience. • Strong analytical and problem-solving skills with the ability to interpret data and provide insights. • Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders. • Ability to work independently and as part of a team. • Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines. • Proficiency in Microsoft Office, particularly Excel. What We Offer: • Competitive salary package. • Ongoing professional development opportunities. • Collaborative and supportive work environment. • Flexible working arrangements (e.g., remote work options). • Access to a range of employee benefits, including health insurance and gym membership.