Business Development Representative

About Customer First Customer First (customerfirst.io) is an AI-native BPO built for growing brands. We combine experienced human agents with AI to deliver faster, smarter customer support — at a cost structure that makes sense. We're small, fast, and growing. The Role We're hiring our first LATAM-based BDR to build pipeline with B2C and B2B brands that are frustrated with their current support setup — whether that's an expensive offshore BPO, an understaffed in-house team, or a DIY Zendesk deployment. We're looking for someone who is passionate about building relationships, identifying new opportunities, and driving growth. If you're a hunter, a builder, or a mix of both, we'd love to hear from you. What You'll Do: * Build pipeline with B2C and B2B brands in LATAM * Identify and pursue new business opportunities * Develop and maintain strong relationships with key decision-makers * Collaborate with our sales team to drive growth and revenue * Stay up-to-date on industry trends and competitor activity * Provide input on market research and competitive analysis * Participate in regular sales meetings and contribute to sales strategy development * Work closely with our customer success team to ensure seamless onboarding and support * Identify and capitalize on new market opportunities * Develop and maintain a deep understanding of our products and services * Stay organized and manage multiple priorities and deadlines * Communicate effectively with cross-functional teams * Provide exceptional customer service and support * Meet or exceed monthly and quarterly targets * Participate in regular training and development sessions to stay current with industry trends and best practices. What We're Looking For: * 2+ years of experience in business development, sales, or a related field * Strong understanding of the LATAM market and its key players * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and analytical skills * Ability to prioritize and manage multiple tasks and deadlines * Strong attention to detail and organizational skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong passion for building relationships and driving growth. What We Offer: * Competitive salary and benefits package * Opportunity to work with a fast-growing company and be part of a dynamic team * Collaborative and supportive work environment * Professional development opportunities and training * Flexible working hours and remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance.