Business Development Manager - Remote Services

What you'll be doing:

Sales & Business Development

• Proactively identify and engage with organisations to understand their needs around alarm monitoring, remote video services, and lone worker protection, with the goal of generating new business opportunities.
• Build and nurture strategic partnerships with customers to enhance the efficiency and effectiveness of their monitoring and escalation services.
• Explore and develop opportunities to expand the use of our 24/7 Alarm Receiving Centre (ARC) for monitoring and incident management services.
• Consistently meet or exceed monthly and annual sales targets through a combination of lead generation, networking, and direct client engagement.

Technical Solution Selling

• Deliver engaging and informative product demonstrations that highlight the value and capabilities of our ARC services, tailored to each client’s specific needs.
• Clearly explain technical aspects such as ARC escalation protocols, police URN integration, and compliance with BS8484 standards.
• Translate complex customer requirements into tailored service offerings by leveraging the full range of expertise and capabilities within the ARC.
• Identify opportunities for clients to streamline their internal processes to improve the monitoring and management of security and life safety events.
• Recommend integrated solutions that combine ARC services with physical guard response for a comprehensive security approach.

Client Onboarding & Training

• Collaborate with account management, operations, and training teams to ensure smooth deployment and integration of services for new clients.
• Provide training to client staff on the correct use of devices, emergency response procedures, and dynamic risk assessments.
• Ensure seamless technical integration between client infrastructure and ARC systems to support reliable and efficient service delivery.

Compliance & Risk Advisory

• Offer expert advice to clients on their legal responsibilities under UK legislation and relevant British Standards.
• Support clients in developing and implementing lone worker policies and broader risk mitigation strategies.
• Ensure all proposed and delivered solutions adhere to industry best practices and meet required security and compliance standards.

Account Management & Support

• Maintain strong, ongoing relationships with clients and ARC partners to ensure long-term satisfaction and service continuity.
• Provide regular performance reviews, solution updates, and proactive support to help clients get the most from their services.
• Monitor service delivery metrics such as response times and incident data to ensure high levels of client satisfaction.
• Work closely with the account management team to ensure a seamless client experience from onboarding through to ongoing support.

Market Intelligence & Reporting

• Stay up to date with industry trends, competitor offerings, and changes in regulatory requirements to inform sales and service strategies.
• Provide actionable feedback to product development teams to help shape future service offerings and enhancements.
• Maintain accurate and up-to-date records in the CRM system, including sales activity, pipeline status, and client interactions.

Note: This gives a rough picture of what you will be doing in the role, it is not extensive of your responsibilities.