Business Analyst (Salesforce)

Role summary:

We’re midway through migrating our global operations to Salesforce as our core CRM. About 1,000 users are live today, with ~700 more to onboard. We’re rolling out market by market and business line by business line.

We’re hiring a Business Analyst to turn business needs into clear, testable requirements and keep sprints supplied with Definition-of-Ready work. You’ll map processes, define data and non-functional requirements, partner closely with Product, Architecture, Admins, and Engineering, and lead UAT with stakeholders and the CoE—so we can deliver consistently as the rollout scales.

This role is Remote in Spain or Poland.

What you’ll do:

• Requirement collection/alignment

  • Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale).

  • Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards.

  • Partner with architects/engineering to align on solution design.

  • Support PM on requirements discovery with stakeholders.

  • Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI.

• Governance

  • Define data models/taxonomies, prepare data mapping and support migration/cutover planning.

  • Prepare and run UAT with business users; track defects to acceptance; contribute to release notes.

  • Contribute to Business and Technical refinement meetings as well as Prioritisation sessions

  • Drive continuous improvement: templates, standards, and ways of working across teams.