Business analyst

General Activities

• Provide services covering analysis, design, testing, training, deployment, and hosting-related work for production information systems.
• Deliver studies, evaluations, and reports of business, functional, technical, and quality-related nature.
• Support procurement activities related to IT systems and services.

Analysis Activities

• Conduct analysis of business, functional, and technical needs, requirements, and specifications.
• Analyse stakeholders, organisational structures, business processes, data flows, and business models.
• Design and model information systems architecture and functional components.
• Perform workload analysis, estimation, and costing (e.g. WBS creation).
• Support information systems project and portfolio planning, including risk and cost/benefit analysis.
• Produce documentation (user guides, process descriptions, training materials, etc.).
• Define and provide quality plans, SLAs, contracts, and evaluation frameworks.
• Participate in testing and acceptance of supplier deliverables.

Project Management & Quality Assurance

• Define and execute quality, test, and acceptance procedures and criteria.
• Conduct quality assessments and ensure compliance with established standards.
• Support and contribute to the execution of project management methodologies (e.g. PRINCE2, Agile).
• Follow up on project progress and ensure deliverables meet agreed timelines and quality levels.
• Participate in working groups, progress meetings, and business/user sessions.
• Act as a liaison between the business and technical project teams.